Welcome to the epExpress Pipette Service Center
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epExpress at a glance...

  • ISO/IEC 17025 accredited facilities in MA (scope and accreditation) and CA (scope and accreditation) and ISO 9001:2015 registered process and facilities.
  • Eppendorf Customer Care and Quality commitment
  • All major brands repaired and calibrated to manufacturer or ISO specifications
  • Have it your way—choose a pre-set calibration plan or customize your own
  • Get an online quotation; major credit cards and purchase orders accepted

It's fast and easy!

  • Complete our online form
  • Submit and print the completed form
  • Pack and ship your pipettes

Just click on the link below to begin the process. Canadian customers click here.

Eppendorf strives to provide the highest quality Pipette Calibration Service and as your Liquid Handling Expert Partner we have improved our service products to ensure reliability of your instruments and ISO 17025 and/or ISO 8655 compliant documentation meeting your quality and regulatory requirements. We have made our new products readily available for you to purchase and our current service options will continue to be available until 7/31/2019. Although you may continue to choose one of our current service options, our recommendation is to choose one of the new product that best suits your requirements.

Mail-in Pipette Calibration and Repair Services Overview


Thank you for interest in our mail-in pipette calibration and repair services. We offer a variety of calibration service products that have been designed to match our customer's needs—all of which are available through the mail-in program. 

Click here to learn more about our pipette calibration services.

Sending in your pipettes to our calibration and repair service centers is fast and easy.

Here’s how to get started:

  1. Complete our online Pipette Calibration/Repair Service Authorization Form.

    You must complete our online Pipette Calibration/Repair Service Authorization Form before you send us your pipettes. The following information is required for you to complete the form and will enable us to quickly process your calibration/repair service order.

    If you are using a purchase order for payment, you must also provide a valid purchase order number. An estimated cost for your service order will be provided as you complete the form so that you can obtain a purchase order for the appropriate amount.

    If you need time to obtain a PO number, you will have the option to exit the completed Pipette Calibration/Repair Authorization Form and return to it later. Your information will be saved. You will be provided a unique web Calibration/Repair Service Authorization Number and will use this number to return to the completed form at a later time.

    You may also use a credit card for payment.

  2. Submit and print two copies of the completed form

    After you submit your completed Pipette Calibration/Repair Service Authorization Form, you will receive a prompt to print the form. When you click the print button, 2 copies of the completed form will be printed. One copy must be included with your pipette shipment and the other should be retained for your records.

  3. Pack and ship your pipettes

    Pack your pipettes to ensure that they do not get damaged during shipping. Enclose a copy of the completed Pipette Calibration/Repair Service Authorization Form. Ship to the address printed on the Pipette Calibration/Repair Service Authorization Form.

    (Note: mail-in pipette calibration and repair services are performed at our MA and CA facilities. Please send your pipettes to the facility noted on your completed form.)

> GET STARTED NOW

Learn more about the new Pipette Calibration Service options

Comprehensive information about our new products:

3 x 4 calibrations: Minimum number of measurement volumes and readings (3 volumes, 4 readings each) to allow statistically relevant evaluations

3 x 10 calibrations: Calibration according to ISO 8655 (3 volumes, 10 readings each) with high significant statistic relevance

As Found calibrations: Calibration and documentation of instrument condition as received by service center and before maintenance activities

As Left calibrations: Preventive Maintenance incl. internal and external cleaning of pipettes, re-greasing of parts as applicable, replacement of wear and tear parts as deemed necessary - at an additional cost - followed by a calibration

ISO 17025 calibration certificate: Comprehensive certificate including ISO 17025 accreditation mark of calibration laboratory fulfilling all requirements of regulated documentation

Repair: Elimination of a malfunction by replacing a device part which is not listed as a wear part for the device.

Save 20% when you order an As-Found and As-Left calibration together.

Catalog No.
3x4 as found
Catalog No.
3x4 as left
Catalog No.
3x10 as found
Catalog No.
3 x 10 as left
Single channel & Repeater pipettes
List US
0082000131
$33
0082000133
$39
0082000132
$52
0082000134
$59
8 or 12-channel pipettes, & Bottletop Dispensers
List US
0082000151
$47
0082000153
$68
0082000152
$89
0082000154
$111
16 or 24-channel pipettes
List US
0082000171
$81
0082000173
$112
0082000172
$165
0082000174
$196


Service Center Accredited
(manual or electronic pipettes)
Catalog No.
3x4 as found
Catalog No.
3x4 as left
Catalog No.
3x10 as found
Catalog No.
3 x 10 as left
Single channel & Repeater pipettes
List US
0082000135
$53
0082000137
$59
0082000136
$72
0082000138
$79
8 or 12-channel pipettes, & Bottletop Dispensers
List US
0082000155
$67
0082000157
$88
0082000156
$109
0082000158
$130
16 or 24-channel pipettes
List US
0082000175
$89
0082000177
$132
0082000176
$174
0082000178
$216


Repair (if necessary) only applicable if booked in combination with one of the above products 0082000210
$14 per 15 min.
0082000210
$14 per 15 min.
Nach Ihrer Registrierung wird für Sie ein aktives Eppendorf Pipetten Express Service Center Konto angelegt.
Dieser Vorgang kann einmalig bis zu 48 h dauern.
Anschließend können Sie immer, jederzeit und sofort auf Ihr Eppendorf Pipetten Express Service Center Nutzer Konto
zugreifen und die vielen Vorteile nutzen.
 
 

For assistance, call us at 1-800-645-3050 or email us custserv@eppendorf.com